Outcome Measures: A Guide for Service-Oriented Organisations

This comprehensive resource is designed to assist organisations in selecting and implementing effective outcome measurement tools. The guide delves into the nuances of choosing appropriate assessments that align with organisational goals, ensuring validity, reliability, and practicality. It emphasises the importance of integrating these measures into service delivery for continuous improvement and better client outcomes. The guide also outlines a phased approach for embedding outcome measures, including selection considerations, implementation strategies, and leveraging data for informed decision-making and reporting.